Resetting pupil passwords
Option 2: the pupil does not remember their password
If a pupil’s password expires and they don’t remember their password, in the first instance they should contact a teacher in their school. They will be able to reset the pupil’s password for them.
If a pupil is unable contact someone in their school, a service has been put in place which allows a parent or guardian to email resetmypassword@c2kni.org.uk and provide the following information:
· Student First Name and Surname
· Student Date of Birth
· Student Username
· Name of School
· School Address
EA staff will then make contact with the parent/guardian who will be asked to provide some additional details to verify the pupil’s identity. The member of C2k staff will check the details provided against the records held in the school and once verified, will reset the pupil’s password.
If a pupil is unable contact someone in their school, a service has been put in place which allows a parent or guardian to email resetmypassword@c2kni.org.uk and provide the following information:
· Student First Name and Surname
· Student Date of Birth
· Student Username
· Name of School
· School Address
EA staff will then make contact with the parent/guardian who will be asked to provide some additional details to verify the pupil’s identity. The member of C2k staff will check the details provided against the records held in the school and once verified, will reset the pupil’s password.
